Customer service strategy from Norman Emerson Group

Norman Emerson Group has two specialised ready mixed concrete processing plants at Ardmore, Lurgan and Tandragee, providing a daily capacity of upwards of 1,200m3 over the working day. The distinctive red and white striped livery of the Emerson delivery fleet is supplemented with sub-contracting partners that can bring extra delivery capacity to meet spikes in demand. Gareth Morrison is the RMC Production Manager responsible for the day-to-day running of the two plants.

Gareth said, “We are dedicated to the provision of a quality product married with quality delivery scheduling.”

Production, under the direction of Colin Emerson as Production Director, is supported by Steven Dowds, Group Quality Manager, who manages the company’s ISO 9001 ready mixed concrete quality system. The company has its own fully fitted laboratory to assist in the delivery of its quality programme and outsources the assistance of Concrete Testing Services (Antrim) to ensure the integrity of its processes. RMC Sales are managed by Greg McConville with support from Paul Lennon. Colin and Norrie Emerson reinforce the team, having developed a wide range of commercial relationships over years of service in the sector. Kenny Crooks, Sales Director, oversees the sales and marketing across all product ranges.

The Emerson Group’s contract division provides a specialised service as a strategic ‘bolt on’ to the RMC division. It is headed up by Manager, Anthony McConville, who coordinates five professional concrete surfacing teams.

Anthony explained, “We specialise in integrated concrete surface services which can deliver design, site preparation, surfacing and associated infrastructure ranging from laneways, commercial yards and internal flooring to agricultural silos and domestic back yards. We can offer a full range of surfaces finishes depending on customer requirements.”

George Emerson, Managing Director, added, “We have developed business relations with a wide range of customers across the agricultural, construction, industrial and business communities within our core market area.”

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